2 clicks instead of 2 hours in line at the airport

The Solution of idShapers for the challenge of KLM Royal Dutch Airlines



How to communicate biometric data safely
in a multi-stakeholder setting?

Biometric data must be shared and treated with the utmost security, so ecosystem stakeholders can provide a seamless travel experience and collaborate safely on a better traveller experience without the need to trust a third party.

KLM has successfully completed a biometrics pilot at Aruba airport, which allowed passengers to enroll on arrival and then travel seamlessly through the airport. The pilot proved facial recognition’s potential. This seamless flow concept requires a one-time enrollment at the airport, with biometrics gates allowing the passenger to consequently pass several touchpoints (such as check-in, baggage drop off, immigration and boarding) without showing a passport or boarding pass.

It was time to scale up this pilot to home enrollment, border crossing or even pre-clearance. The challenge for the teams was to co-create a working prototype for passengers to place biometric information on a smart device in such a way that this is GDPR-proof, interoperable and cannot be spoofed, possibly using a single token.



2 clicks instead of 2 hours in line at the airport

GDPR forces companies to not own certain data of their customers, something they have been used to doing for many years. Still, these companies ‘need’ our data to interact with us, the users.

In the light of an airline this interaction even becomes ‘checking’, as an airline needs to know who is on board. This can for instance lead to super long waiting lines.

idShapers created a common interface for trust and control, which is portable (mobile phone) and outside any company control, while still being user friendly and compliant with the needs of an airline: 2 clicks instead of waiting in line for 2 hours.

The team used the Factom blockchain, which allows immutable logging of data sharing and revocation. This means easier compliance and managed risk for all business entities in the ecosystem. Blockchain also allows for decentralized discovery of airport services and their public keys – for data sharing. This decentralized infrastructure will open opportunities for new businesses.

idShapers used U-port SDK for claims storage on the users mobile device. This creates a framework for portable identities.

Help this solution scale by becoming part of its supporting ecosystem.
Connect with the team via our community platform.